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Faq

HomeFaq

How To Open An Account?

Getting started on is easy. In order to be able to invest, you need to complete three steps to set up your account:

Go through the registration Process of Creating an Account

Perform Custormer Verification

Investors should carefully consider the investment objectives, risks, charges and expenses of the Contract Fund before investing.

Why do I have to provide personal information (SSN/DOB/Address/NextOfKin)?

is required to complete identity verification procedures for know your customer (KYC) purposes. As such, we require you to verify personal information such as your address, date of birth, and SSN#. This information is also needed to produce a K1/1099 for each investment at year end.

What is our track record?

For information on our track record, please review our platform statistics page, on here you will also find the latest quarterly portfolio snapshot that provides additional context around the status of active investments.

How do I get in touch with a representative?

To ensure your questions are answered in a timely manner, please first ask any inquiries you have by engaging with our live agent here. Alternatively, you can send us an email to support@goldencapitals.com.

Who can invest in these offerings?

If you are not an accredited investor, you are still able to invest in the Standard Fund. If you are looking to unlock the full experience and invest in our Contract Fund, you must have an active Investment running for more than 30 days

What if I am not an accredited investor?

Good news, the Fund is now available to all investors, regardless of accreditation status. With a single allocation, the Fund allows you the opportunity to invest in numerous alternative funds with a single investment. You can invest in the Fund with a minimum initial investment of $100.

How do I make my first investment?

First, you’ll need to set up your account. To begin, click the “Become a member” button on the homepage. After completing your investor profile, you’ll be able to participate in any form of deposit. To make your first investment, simply login to the platform, visit the Deposit marketplace and then click. Next, click “Invest Now" to enter your desired investment amount, noting the investment minimum. Choose the coin with which you want to make your first investment from the list we have provided

Click "submit". A wallet address will be provided for you. Make the requested investment amount to the wallet address displayed on your screen. After the payment has been confirmed by the company, your investment will become active. You can always send your Proof of payment to our live agents.

Why is my investment pending?

Your investment will be marked pending in your portfolio until receives and clears your funds. It may take up to 5 business days from the date your funds are debited from your account for your investment to become active.

Do you work with family offices?

If you’re a family office looking to invest on , please reach out to us directly at support@goldencapitals.com to let us know and we’ll be in touch to see how we could accommodate getting you set up on our platform.

Can I redeem my investment during the investment term?

Generally, active investments on are not liquid. Once your investment has been fully processed, you cannot cancel your investment for the remaining duration of the offering. You can however choose to terminate your investment but the service charge must be paid in full. Your investment is considered fully processed after we’ve delivered the countersigned investment documents, verified your accreditation status, and received your payment.

Our Company and You

was founded in 2015 by a banking family with branch offices and subsidiaries in all major financial centers around the world for them and provides advisory services on mergers and acquisitions, underwriting and insurance, asset management and brokerage.

Its customers include the largest companies, individuals (small and high-net-worth individuals), states and countries in the world and has become since inception, a leading financial establishment providing high-quality international investment services.

Accounts & Security

  1. How to Secure Account?

     In as much as we at promise you a top level security, We do advise you protect your account by the measures we provided.

  2. What Measures of Security do we promise?

     At ,Users Account are Protected by a verified Email address and Independent Two Factor Authenticator, Both of which are in the user's control

  3. How to Verify Email Address?

    Click the link in The email sent to the Email Address submitted during Registration.

  4. How to secure account with Email?

     A verified Email is required to create an account, in order to ensure a User is in control of his/her Account

     The Email is required for verification upon Login, Withdrawal or any occasion it is demanded

  5. What is Two Factor Authentication

    Two-factor authentication (2FA) is a security system that requires two separate, distinct forms of identification in order to access something. The first factor is a password and the second is a code gotten from an app in your smartphone

  6. How to secure account with 2FA

    It's convenient and easy to use

    Sign into your Account, then follow these simple steps:

    Navigate to the Google 2FA Page

    Download Google Authenticator App

    Scan QR code with Google Authenticator app OR Input Record Key into Google Authenticator App

    Input the secret code from the app to activate 2FA security

  7. How Google 2FA helps to Secure Account and Prevent Theft

    The World is rife with Hackers penetrating Security Systems for Sensitive Information. This means even if our systems are hacked, your account is safe.

  8. Account Recovery Incase of loss of Google Authenticator App

    When Google 2FA was activated, you received a mail, with your 2FA Record key, in an event you can't access your record key again, you can request for an account reset from our support.

  9. Google Authenticator App not working

    There are different reasons, why Google Authenticator App would not work, Ensure you have internet connection. Reinstall the app, in an event it still doesn't work.

Affiliates & Referral

  1. How does Referral Work

    Get referral link from referral page,

    Share your referral link or QR code with your friends and social media.

    Earn upto 10% of friends deposit, when your friends start investing.

    Invite more friends to earn more

  2. Affiliate Program

    The Affiliate Program was initiated to enable us increase our reach and earn more for our clients

    Increase your referral earning rate by signing up for our Affiliate Program

    Earn upto 20% of friends deposit, when your friends invest.

    Affiliate Program are only available to clients that have upto 2 referrals already

Identity and KYC

  1. What is KYC

    KYC or, by its acronym, Know Your Customer is the practice carried out by companies to verify the identity of their clients in compliance with legal requirements and current laws and regulations. The extensive use of new technologies and the internet makes it necessary to define standards that help fight online fraud. KYC procedure reacts to a legal and global imperative by financial institutions and companies. That is why the KYC procedure responds to a legal and global imperative for any type of business that wants to onboard a user as a client.

    KYC is the process of identification and verification of the identity of a client in which a series of controls are applied to avoid having commercial relations with people related to terrorism, corruption or money laundering, among others.

  2. How long does KYC take

    Most KYC applications are approved within minutes when a high-quality photo of a supported document is uploaded. High-quality meaning no blur, no cut off corners, no blocked text, no glare and high resolution.However, sometimes, applications can take up to 24-72 hours (during weekdays) to process. If your application has been pending for over 72 hours, you can reach out to support and we will be happy to help.

  3. KYC helps Combat Terrorism and how we play our part

    It's up to financial institutions to monitor customer deposits and other transactions to ensure they aren't part of a money-laundering scheme. The institutions must verify the origin of large sums, monitor suspicious activities.

    In addition to complying with AML laws, financial institutions must ensure clients are aware of them. One rule in place is the AML holding period, which requires deposits to remain in an account for a minimum of five trading days. This holding period is intended to help in anti-money laundering and risk management.

Deposit and Funding

  1. How to Deposit?

    It's convenient and easy to use

    Sign into your Account, then follow these simple steps:

    Navigate to the Deposit Page.

    Select the Crypto Currency You wish to use.

    Enter The Amount you wish to Deposit.

    Wait for the conversion to see the equivalent coin value.

    Click On Submit.

    Send the prescribed crypto to the wallet displayed on your screen.

    You’ll receive a confirmation message in your Account for each successful deposit. Plus, we’ll send a Deposit confirmation to your Verified email address

  2. How long does Deposit take?

    Deposit Duration ranges from 1 min to 5 working days, this all depends on the Transaction speed of the network used for deposit.

  3. After Deposit, When will i start earning

    If you deposit on a business day before 5 pm UTC, you will typically be available to earn the next day. If you deposit after 5 pm UTC or on a weekend, you will typically be available to earn the day after that.

  4. Didn't receive Deposit?

    Please Submit the Transaction ID of the Deposit, Amount and Network(Crypto) used for Transaction For our custormer support to verify

  5. Minimum and Maximum Deposit Amount?

    There is a minimum and maximum deposit limitation in line with your Subscribed Plan.

    In order to Increase maximum Deposit, you have to Apply for your Plan to be Upgraded

  6. Transaction Invoice

    In line with Stance of Regulatory Agencies on Money Laundering and Tax Evasion, An invoice for each Transaction Performed on Our Service is kept for Audit Purposes. Thou this information(invoice) is also available to you

Withdrawal

  1. How to Withdraw?

    It's convenient and easy to use.

    Sign into your Account, then follow these simple steps:

    Navigate to the Withdrawal Page.

    Select the Crypto Currency You wish to use.

    Select the Amount you wish to Withdraw.

    Wait for the conversion to see the equivalent coin value.

    Input the wallet Address you wish to use.

    Click on Submit.

    You'll receive a confirmation message in your account for each successful Withdrawal. Plus, we'll send a deposit confirmation to your Verified email address.

  2. How Long does Withdrawal?

    Firstly it undergoes verification in our Finance Department, finally once it is approved, Withdrawal Duration ranges from 1 hour - 48hours, depending on Transaction speed of the Network.

  3. Didn't receive Withdrawal?

    Submit a report ticket to our customer support with your details, and await a reply.

  4. Withdrawal Time?

    Withdrawal opens on 12.00 am on Friday and closes on 6pm that same Day.Note you won't be unable to withdraw apart from these times

  5. Withdrawal Limits?

    As Per Company Terms and Condition,only your Weekly Earnings per week will be available for Withdrawal.

  6. Special Status Withdrawals

    Tasks and Referrals are accorded special status,which means they can be withdrawn anytime the Withdrawal portal opens

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